Freudenberg Home and Cleaning Solutions Pty Ltd will provide a replacement product on and subject to these terms and conditions if within one year from the time of purchase this product becomes faulty or breaks so that it is unusable for its intended purpose, excluding normal wear and tear (“Warranty”). This Warranty does not apply unless the product has been registered on the following website: vileda.com/au/product-warranty. This Warranty does not cover the replaceable mop heads or pads. This Warranty covers normal domestic usage and does not apply if the product has been used otherwise (including any abnormal or commercial use) or stored under inappropriate conditions. Freudenberg Home and Cleaning Solutions Pty Ltd may, in its absolute discretion, provide as the replacement product another product of comparable quality and features, intended for the same usage. This Warranty is provided to the original purchaser of the product only and is not transferrable.
How to claim
The claim must be made by the original purchaser within one year from the time of purchase, and after the product has been registered online (see above). The purchaser must return the product to Freudenberg Home and Cleaning Solutions Pty Ltd at the Australian address set out below, at the purchaser’s expense, together with proof of purchase (eg. the purchase receipt or transaction record identifying the specific item purchased), and the purchaser’s name, Australian address and contact details. Upon acceptance of the claim, a replacement product will be sent to the Australian address provided by the purchaser.
Vileda Consumer Returns
Freudenberg Home and Cleaning Solutions Pty. Ltd.
13-21 Maygar Boulevard, Broadmeadows, VIC 3047, Australia
Phone: +61 1800 500 513
Additional Rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
You can contact us via our contact details set here:
1. Complete the Contact Form located at https://www.vileda.com/au/contacts-page/;
2. Directly contact our Customer Service Department at 1800 500 513 (Monday to Friday from 8:30am to 5:00pm); or
3. Write to:
The Privacy Officer
Freudenberg Home & Cleaning Solutions Pty. Ltd.
13-21 Maygar Boulevard, Broadmeadows
VIC 3047, Australia
or send an email to firstname.lastname@example.org.
For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner’s website or call them on 1300 363 992.