Contact Us

Get in touch with us!

Still not found the answer you were looking for?  Then please do not hesitate to drop us a line.  Fill in your details below together with your query and our Customer Service Team will be happy to help.  All emails go in a queue, and we will answer them in the order they arrive. 

We will respond to your enquiry as quickly as possible during our office hours which are Monday to Friday from 8:30am to 5pm.

We are unable to reply over the weekend and public holiday, but we do aim to respond to you as quickly as possible.

In order to help speed up the reply process, please include as much information as possible in your query below, for example, product names and full details of your experience including photos or video where possible. Additional photos can be sent through to

Consumer Enquiries
If you are have any questions related to Product Quality or Spare Parts then please call: +61 1800 500 513 or

Retailers Enquiries
​​​​​​​If you have any questions related to Stock Orders then please call: +61 3 9355 6994 or

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Freudenberg Home and Cleaning Solutions Pty. Ltd.

Address: 13-21 Maygar Boulevard, Broadmeadows, VIC 3047, Australia

Tel: +61 3 9355 6900

Office hours: 8:30am to 5:00pm

ABN: 99 082 274 324

a brand of FREUDENBERG